AI assistant integrations

Telnyx AI assistants can integrate with leading enterprise platforms to access customer data, create tickets, update records, and automate workflows directly during conversations.

Available integrations

The Integrations tab in the assistant builder offers a growing catalog of enterprise connectors, organized by category. Use the category filter chips at the top of the Add Integration section to narrow the list, or browse everything below.

Sales & CRM

Integration	Description
Salesforce	Manage leads, contacts, accounts, opportunities, tasks, and cases.
HubSpot	Manage contacts, companies, deals, tickets, and custom objects.
Pipedrive	Manage deals, contacts, organizations, activities, and pipelines.
Zoho CRM	Manage leads, contacts, accounts, deals, tasks, and notes.
Gong	Revenue intelligence: call analysis, deal insights, and user management.

Customer Support

Integration	Description
Zendesk	Manage tickets, users, organizations, and support operations.
Intercom	Manage contacts, companies, conversations, and help center articles.
ServiceNow	Enterprise ITSM: incidents, change requests, problems, and service catalog.
Jira	Issue tracking, comments, transitions, and project management.
Jira Service Management	Service desks, customer management, and request lifecycle.

Engineering & Product

Integration	Description
GitHub	Repository, issue, and pull request management.
Jira	Issue tracking, comments, transitions, and project management.
Linear	Project management: issues, projects, and team workflows.

IT Operations

Integration	Description
ServiceNow	Enterprise ITSM: incidents, change requests, problems, and service catalog.
Jira Service Management	Service desks, customer management, and request lifecycle.
Microsoft Teams	Manage teams, channels, messages, members, and file operations.

Work Management

Integration	Description
Asana	Manage tasks, projects, teams, workspaces, and custom fields.
Airtable	Manage bases, tables, records, fields, comments, and attachments.
Notion	Manage databases, pages, blocks, users, and content.

Knowledge & Documentation

Integration	Description
Confluence	Manage pages, spaces, content, and attachments.
Notion	Manage databases, pages, blocks, users, and content.
SharePoint	Manage sites, document libraries, lists, and content.
GitHub	Repository, issue, and pull request management.

Communication & Collaboration

Integration	Description
Microsoft Teams	Manage teams, channels, messages, members, and file operations.
Outlook	Manage email, calendar events, contacts, and mailbox organization.

File Storage & Productivity

Integration	Description
OneDrive	Manage files, folders, sharing, and metadata.
Outlook	Manage email, calendar events, contacts, and mailbox organization.
SharePoint	Manage sites, document libraries, lists, and content.

HR & Recruiting

Integration	Description
Greenhouse	ATS: candidates, jobs, applications, scorecards, and recruiting workflows.
SAP SuccessFactors	Manage employees, time off, performance goals, positions, and recruiting.

Scheduling

Integration	Description
Calendly	Manage scheduling, events, invitees, event types, and organization operations.

Design & UX

Integration	Description
Figma	Manage files, projects, teams, comments, components, styles, and dev resources.

Accounting & Finance

Integration	Description
QuickBooks Online	Accounting: customers, invoices, payments, bills, and financial reporting.

E-commerce & Payments

Integration	Description
Shopify	Manage products, orders, customers, inventory, and store operations.
Stripe	Payment processing: customers, charges, refunds, subscriptions, and invoices.

Testing & Evaluation

Integration	Description
Coval	Simulation and evaluation for voice and chat agents — automated testing, regression detection, and production monitoring.

The integration catalog is expanding regularly. The Add Integration section in the assistant builder always reflects the current, complete list — if you see a platform there that isn’t documented below, it works the same way: connect it, enter the required credentials, and enable the tools you need.

Getting started

Prerequisites

Before connecting an integration, make sure you have:

Platform account

Active access with the right permissions on the target platform.

API credentials

Platform-specific keys or tokens required by the integration.

Telnyx AI assistant

A configured assistant ready to connect the integration.

Connection workflow

Open your assistant

Navigate to AI Assistants and open an existing assistant or create a new one.

Go to Integrations

Select the Integrations tab for that assistant.

Add a platform

In the Add Integration section, optionally filter by category using the chips (for example Sales & CRM or Customer Support), pick a provider, and enter the required credentials.

Configure & save

Enable the tools you need, adjust defaults, and save the assistant.

Mission Control Portal showing the Add Integration section with category filter chips and a grid of available integration platforms

See integrations in action

Watch how Telnyx Voice AI Agents connect to enterprise platforms like ServiceNow to create, update, and resolve tickets through natural voice conversation:

This demonstration shows the integration workflow in the Mission Control Portal and real-time ticket management capabilities that work across all supported platforms.

Platform-specific setup

Select your integration platform below. If you don’t see your platform, scroll horizontally to view all available options.

GitHub

Connect your AI assistant to GitHub for code hosting, version control, and development workflows.

Prerequisites

GitHub account with repository access.
Permissions to create personal access tokens.
Appropriate repository scopes for integration needs.

Required credentials

When connecting GitHub, you’ll need to provide:

Access token

Generate a GitHub Personal Access Token at https://github.com/settings/tokens by clicking Generate new token → Generate new token (classic) and selecting scopes such as repo, read:user, and read:org, then copy the token (it only appears once).

Available tools

After connecting GitHub, your assistant can:

Create issues - Log bugs, feature requests, or tasks in repositories.
Search repositories - Find repos by name, description, or topics.
Manage pull requests - Create, review, or update PRs.
Access code - Read file contents and repository structure.
Manage labels - Add or remove issue and PR labels.

Use cases

Bug Reporting

Developer: "We have a login bug affecting Safari users"
Assistant: [Creates issue in GitHub repository]
Assistant: [Adds labels: bug, priority:high, browser:safari]
Assistant: "I've created issue #234 in the main repo and notified the team."

Repository Search

Developer: "Find our authentication libraries"
Assistant: [Searches GitHub repos by keyword and topic]
Assistant: "I found 3 authentication repos: auth-service, jwt-utils, and oauth-client."

Greenhouse

Connect your AI assistant to Greenhouse for applicant tracking and recruiting workflows.

Prerequisites

Greenhouse account with API access.
Access to Greenhouse Dev Center.
Harvest API permissions.

Required credentials

When connecting Greenhouse, you’ll need to provide:

Harvest API key

Log in to Greenhouse, go to Dev Center → API Credential Management, create a Harvest API key with the permissions you need, and copy the generated token.

Greenhouse integration credentials dialog showing API Key input field

Available tools

After connecting Greenhouse, your assistant can:

Candidate lookup - Search for candidates by name, email, or application ID.
Interview scheduling - View and coordinate interview schedules.
Application management - Track application status and progress.
Job posting access - View open positions and job details.
Scorecard review - Access candidate evaluations and feedback.

Use cases

Candidate Status Check

Recruiter: "What's the status of the candidate who interviewed yesterday?"
Assistant: [Searches Greenhouse by interview date]
Assistant: "Sarah Johnson completed her technical interview yesterday. She's in the Reference Check stage."

Interview Coordination

Recruiter: "Schedule the next round for top candidates"
Assistant: [Retrieves candidate list and interview availability]
Assistant: [Checks interviewer calendars]
Assistant: "I can schedule 3 final interviews for next Tuesday and Wednesday."

HubSpot

Connect your AI assistant to HubSpot for marketing, sales, and customer service workflows.

Prerequisites

HubSpot account with API access.
Private app access token or OAuth credentials.

Required credentials

When connecting HubSpot, you’ll need to provide:

Private app token

Create a private app in HubSpot (Settings → Integrations → Private Apps) and copy the access token from the Auth tab.

Available tools

After connecting HubSpot, your assistant can:

Manage contacts - Create, update, or search contacts.
Deal tracking - Create deals, update deal stages.
Ticket management - Create support tickets, update status.
Company records - Access and update company information.
Engagement tracking - Log calls, emails, and notes.

Use cases

Lead Capture

Prospect: "I'd like a demo of your product"
Assistant: [Creates contact in HubSpot]
Assistant: [Creates deal in pipeline]
Assistant: [Schedules demo meeting]

Support Ticketing

Customer: "I have a billing question"
Assistant: [Searches HubSpot for customer record]
Assistant: [Creates ticket in support pipeline]
Assistant: [Associates ticket with contact and deal]

Intercom

Connect your AI assistant to Intercom for customer messaging and support workflows.

Prerequisites

Intercom account with API access.
Permissions to create private apps.
Access token with appropriate scopes.

Required credentials

When connecting Intercom, you’ll need to provide:

Access token

Create a private app in Intercom (Settings → Developers → Developer Hub → Your Apps → New App) and copy the access token from the authentication section.

Available tools

After connecting Intercom, your assistant can:

Access conversation history - Retrieve past customer interactions and messages.
Create notes - Add internal notes to customer conversations.
Update customer attributes - Modify user data and custom attributes.
Search users - Find customers by email, user ID, or other identifiers.
Manage tags - Add or remove conversation tags for organization.

Use cases

Customer Support Context

Customer: "I need help with my subscription"
Assistant: [Searches Intercom for customer by phone/email]
Assistant: [Reviews conversation history]
Assistant: "I can see you upgraded to Pro last month. How can I help with your subscription?"

User Data Management

Customer: "Please update my company name"
Assistant: [Updates customer attributes in Intercom]
Assistant: [Adds note documenting the change]
Assistant: "I've updated your company name in our system."

Jira

Connect your AI assistant to Jira for project management, issue tracking, and software development workflows.

Prerequisites

Jira account (Cloud or Server).
API token or password.
Project access and permissions.

Required credentials

When connecting Jira, you’ll need to provide:

Account email

The Jira username or email that has access to the project.

API token

Generate a token at https://id.atlassian.com/manage-profile/security/api-tokens by selecting Create API token.

Site URL

Provide the base URL of your Jira instance (for example yourcompany.atlassian.net) without the https:// prefix.

Available tools

After connecting Jira, your assistant can:

Create issues - Create bugs, tasks, stories, or epics.
Update issues - Change status, assignee, or priority.
Search issues - Find issues by project, assignee, or status.
Add comments - Comment on existing issues.
Transition issues - Move issues through workflow states.

Use cases

Bug Reporting

Developer: "Users are reporting a login error"
Assistant: [Creates bug in Jira]
Assistant: [Sets priority to High, component to Authentication]
Assistant: "Created PROJ-1234. I've assigned it to the on-call engineer."

Task Management

Manager: "Create a task to update the documentation"
Assistant: [Creates task in Jira project]
Assistant: [Sets due date based on conversation]

Salesforce

Connect your AI assistant to Salesforce to access customer records, create cases, update opportunities, and more.

Prerequisites

Salesforce account with API access.
Username and password.
Security token (reset in Personal Settings → Reset My Security Token).
Organization ID (found in Setup → Company Settings → Company Information).

Required credentials

When connecting Salesforce, you’ll need to provide:

Instance domain

Your Salesforce hostname such as acme.my.salesforce.com (production) or acme.sandbox.my.salesforce.com (sandbox) without https:// or trailing /.

Username

The Salesforce username or email with integration access.

Password

The password for that Salesforce user.

Security token

The security token from Personal Settings → Reset My Security Token (it arrives via email).

Organization ID

Your org ID from Setup → Company Settings → Company Information.

Available tools

After connecting Salesforce, your assistant can use tools to:

Search records - Find accounts, contacts, leads, opportunities.
Create records - Create new cases, leads, tasks, or opportunities.
Update records - Modify existing records with new information.
Query data - Run SOQL queries for custom data retrieval.

Use cases

Customer Service

Customer: "I need help with my recent order"
Assistant: [Searches Salesforce for customer by phone number]
Assistant: "I found your account, let me check your recent orders..."

Lead Qualification

Prospect: "I'm interested in your enterprise plan"
Assistant: [Creates lead in Salesforce with details from conversation]
Assistant: [Updates lead score based on budget and timeline discussed]

Case Management

Customer: "My service is down"
Assistant: [Creates high-priority case in Salesforce]
Assistant: "I've created case #12345 for you. Our team will reach out within 2 hours."

ServiceNow

Connect your AI assistant to ServiceNow for IT service management, incident tracking, and workflow automation.

Prerequisites

ServiceNow instance with API access.
User account with appropriate roles (e.g., itil, admin).
Instance URL and credentials.

Required credentials

Instance URL

Provide the ServiceNow hostname, for example acme.service-now.com or acme-dev.service-now.com.

Username

Supply the ServiceNow user with the necessary roles.

Password

Enter the password for that user.

Available tools

After connecting ServiceNow, your assistant can:

Create incidents - Log IT incidents with priority and categorization.
Update tickets - Modify incident status, assignment, or details.
Search knowledge base - Find KB articles for issue resolution.
Query records - Access CMDB, user records, or service catalogs.

Use cases

IT Support

Employee: "My laptop won't connect to WiFi"
Assistant: [Creates incident in ServiceNow]
Assistant: [Categorizes as Network → WiFi]
Assistant: "I've logged incident INC0012345. IT will assist you shortly."

Service Requests

Employee: "I need access to the marketing drive"
Assistant: [Creates service request in ServiceNow]
Assistant: [Routes to appropriate approval group]

Zendesk

Connect your AI assistant to Zendesk for customer service and support workflows.

Prerequisites

Zendesk account with API access.
Admin access to generate API tokens.
Subdomain and email credentials.

Required credentials

When connecting Zendesk, you’ll need to provide:

Subdomain

Enter only the subdomain portion (e.g., company if your portal is company.zendesk.com); the rest is added automatically.

The Zendesk account email that owns the API token.

API token

Generate a token in Admin Center → Apps and integrations → APIs → Zendesk API.

Available tools

After connecting Zendesk, your assistant can:

Create tickets - Log customer support requests with priority and categorization.
Search customer history - Find previous tickets and interactions by customer.
Update ticket status - Modify ticket status, assignment, or priority.
Access knowledge base - Search KB articles for issue resolution.

Use cases

Support Ticketing

Customer: "I'm having an issue with my account login"
Assistant: [Creates ticket in Zendesk]
Assistant: [Categorizes as Account → Login Issues]
Assistant: "I've created ticket #12345. Our support team will reach out within 2 hours."

Customer History Lookup

Customer: "What's the status of my previous request?"
Assistant: [Searches Zendesk by phone number or email]
Assistant: "I found your ticket #12340 from last week. It was resolved on Monday."

Coval

Connect your AI assistant to Coval for automated simulation, evaluation, and production monitoring of voice and chat agents.

Coval is a testing and evaluation tool — unlike the other integrations on this page, it does not add tools your assistant uses during conversations. Instead, it tests and monitors the assistant itself, helping you catch regressions and validate behavior at scale.

Prerequisites

Coval account at coval.dev.
A configured Telnyx AI assistant to evaluate.

Required credentials

When connecting Coval, you’ll need to provide:

Coval API key

Capabilities

After connecting Coval, you can:

Automated scenario simulation — Generate thousands of test scenarios from a few seed cases, covering edge cases and unexpected user behaviors.
CI/CD regression testing — Automatically detect performance regressions on every code change before deploying to production.
Production monitoring — Log live calls, receive instant alerts for performance drops, and replay transcripts and audio.
Built-in evaluation metrics — Measure latency, accuracy, tool-call effectiveness, and instruction compliance across all interactions.

Use cases

Pre-deployment validation

Run hundreds of simulated conversations against your assistant to verify
it handles greetings, edge cases, and tool calls correctly before going live.

Regression testing in CI/CD

Add Coval evaluation steps to your deployment pipeline so every assistant
update is automatically tested against your scenario library.

Production quality monitoring

Monitor live assistant conversations for performance drops, then replay
specific calls to diagnose issues.

Managing integrations

Viewing connected integrations

Open your assistant

Navigate to the assistant you want to review in the Mission Control Portal.

Select Integrations

Open the Integrations tab.

Review Connected section

View everything listed under Connected Integrations.

Integrations section displaying Jira under Connected Integrations with description and unassign button

Disconnecting an integration

To disconnect an integration from your assistant:

Open the assistant integration tab

Navigate to your assistant and open the Integrations tab.

Locate the integration

Find it within the Connected Integrations list.

Unassign

Click the chain-link unassign button.

Confirm

Approve the confirmation dialog to finish disconnecting.

Jira integration card in Connected Integrations showing unassign button (chain link icon)

After disconnecting:

The integration is removed from this assistant.
All associated tools are disabled for this assistant.
The integration moves to Available Integrations and can be reconnected later.

Disconnecting an integration only removes it from the current assistant. The integration remains in your account and can be connected to other assistants or reconnected to this one.

Deleting an integration

To permanently delete an integration from your account:

Open the Integrations tab

Navigate to your AI assistant and open the Integrations tab.

Find the integration

Look under Available Integrations.

Delete

Click the trash icon next to the integration.

Confirm

Approve the deletion to remove stored credentials permanently.

Jira integration card in Available Integrations showing connect button and delete button (trash icon)

Deleting an integration permanently removes it from your account, including all stored credentials. You will need to set it up again from scratch if you want to use it in the future.

Best practices

Security

Use dedicated service accounts

Create integration-specific profiles with only the permissions the workflow needs.

Rotate credentials regularly

Update API tokens and passwords on a routine cadence.

Monitor usage

Review integration activity through platform audit logs.

Limit permissions

Grant only the scopes required for each integration use case.

Use sandbox environments

Test and validate integrations in non-production environments first.

Configuration

Start with read-only tools

Enable search/read capabilities first, then gradually introduce write actions.

Provide clear descriptions

Document when and how each tool should be used so assistants respond correctly.

Test thoroughly

Validate integration behavior across multiple conversation scenarios.

Use tool parameters

Configure sensible defaults (e.g., priority, project) to reduce user input errors.

Handle errors gracefully

Define fallback behavior when integration calls fail or return unexpected results.

Performance

Minimize API calls

Avoid duplicate searches or redundant requests where possible.

Cache frequently accessed data

Store reusable values (for example, via dynamic variables) for the duration of a session.

Set appropriate timeouts

Configure timeout thresholds that balance responsiveness with reliability.

Monitor rate limits

Track provider limits and design workflows to stay within allocation.

Troubleshooting

Connection failures

Symptom: Unable to connect integration, credentials rejected. Solutions:

Verify credentials are correct and have not expired.
Check that the user account has API access enabled.
Ensure security tokens or API keys are current.
For Salesforce: Confirm security token is included.
For cloud platforms: Verify instance URL format (no https:// or trailing /).

Tools not appearing

Symptom: Integration connected but no tools available. Solutions:

Refresh the page and check again.
Verify the integration account has required permissions.
Check that the platform subscription includes API access.
Disconnect and reconnect the integration.

Authentication errors during calls

Symptom: Tools fail with authentication errors during conversations. Solutions:

Regenerate API tokens or security tokens.
Update stored credentials in the integration.
Verify account has not been locked or suspended.
Check IP allowlists (if applicable).

Missing data or records

Symptom: Assistant cannot find expected records. Solutions:

Verify the integration account can access the records.
Check record permissions and sharing settings.
Confirm records exist in the platform.
Verify search parameters and filters.

Rate limiting

Symptom: Integration calls fail with rate limit errors. Solutions:

Reduce frequency of integration calls.
Implement caching for frequently accessed data.
Contact platform support to increase limits.
Distribute calls across multiple service accounts.

Next steps

Voice Assistant Quickstart - Learn how to create and configure AI assistants.
Workflow - Visualize how your integrations and tools connect in your assistant’s conversation flow.
Agent Handoff - Enable multiple specialized assistants with integrations.
Dynamic Variables - Pass integration-specific context to your assistant.
API Reference - Programmatic assistant management.

Integration Secrets - Securely store API keys and tokens.
AI Assistants Portal - Configure assistants and integrations.

​Available integrations

​Sales & CRM

​Customer Support

​Engineering & Product

​IT Operations

​Work Management

​Knowledge & Documentation

​Communication & Collaboration

​File Storage & Productivity

​HR & Recruiting

​Scheduling

​Design & UX

​Accounting & Finance

​E-commerce & Payments

​Testing & Evaluation

​Getting started

​Prerequisites

​Connection workflow

​See integrations in action

​Platform-specific setup

​GitHub

​Prerequisites

​Required credentials

​Available tools

​Use cases

​Greenhouse

​Prerequisites

​Required credentials

​Available tools

​Use cases

​HubSpot

​Prerequisites

​Required credentials

​Available tools

​Use cases

​Intercom

​Prerequisites

​Required credentials

​Available tools

​Use cases

​Jira

​Prerequisites

​Required credentials

​Available tools

​Use cases

​Salesforce

​Prerequisites

​Required credentials

​Available tools

​Use cases

​ServiceNow

​Prerequisites

​Required credentials

​Available tools

​Use cases

​Zendesk

​Prerequisites

​Required credentials

​Available tools

​Use cases

​Coval

​Prerequisites

​Required credentials

​Capabilities

​Use cases

​Managing integrations

​Viewing connected integrations

​Disconnecting an integration

​Deleting an integration

​Best practices

​Security

​Configuration

​Performance

​Troubleshooting

​Connection failures

​Tools not appearing

​Authentication errors during calls

​Missing data or records

​Rate limiting

​Next steps

Available integrations

Sales & CRM

Customer Support

Engineering & Product

IT Operations

Work Management

Knowledge & Documentation

Communication & Collaboration

File Storage & Productivity

HR & Recruiting

Scheduling

Design & UX

Accounting & Finance

E-commerce & Payments

Testing & Evaluation

Getting started

Prerequisites

Connection workflow

See integrations in action

Platform-specific setup

GitHub

Prerequisites

Required credentials

Available tools

Use cases

Greenhouse

Prerequisites

Required credentials

Available tools

Use cases

HubSpot

Prerequisites

Required credentials

Available tools

Use cases

Intercom

Prerequisites

Required credentials

Available tools

Use cases

Jira

Prerequisites

Required credentials

Available tools

Use cases

Salesforce

Prerequisites

Required credentials

Available tools

Use cases

ServiceNow

Prerequisites

Required credentials

Available tools

Use cases

Zendesk

Prerequisites

Required credentials

Available tools

Use cases

Coval

Prerequisites

Required credentials

Capabilities

Use cases

Managing integrations

Viewing connected integrations

Disconnecting an integration

Deleting an integration

Best practices

Security

Configuration

Performance

Troubleshooting

Connection failures

Tools not appearing

Authentication errors during calls

Missing data or records

Rate limiting

Next steps