Importing Assistants from another Provider

If you have voice assistants with another provider, you can import them to Telnyx in the portal or via API

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From the assistants page you can select Import Assistants

On the next page, you can select your provider and securely store the provider API Key with Telnyx to initiate the import.

Note

Any assistant that has already been imported will be overwritten with its latest version from the importing provider

You should now see your new assistants listed and can click the pencil icon to edit or the telephone icon to test them in the portal.

Check out the quickstart tutorial for more information on editing or creating our Assistants.

Supported Import Functionality

Your assistant's instructions will be imported as is.

Your assistant's greeting will be imported as is.

By default, the LLM assistant will be set to our flagship on-prem LLM, which provides optimal latency, cost, and intelligence. You can BYO LLM with third-party providers by storing an API Key.

When importing from ElevenLabs, the voice will be imported as is.

Otherwise, the LLM assistant will be set to our flagship on-prem TTS, which provides optimal latency, cost, and realism. You can BYO TTS with other third-party providers by storing an API Key.

References to dynamic variables and their defaults will be imported as is. See our guide on how to set these values per call.

Hangup, transfer, and webhook tools will be imported as is.

Structured and unstructured call analysis configuration is imported as is.

If you have disabled data retention with another provider, this setting will be imported as is.

Telnyx will not import your knowledge base by default. You can easily drag and drop files or import website content for your assistant in the assistant builder.

Telnyx will create placeholder integration secrets for you with the same name as they are configured in the importing provider. You will need to resupply the value of the secret on the Telnyx integration secrets page.