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Conversation History includes 30 days of indexed retention for persisted conversation records.

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Default Retention

Conversation History stores and indexes covered conversation records for 30 days by default. During the included retention period, records can be returned by the Conversation Histories API when they match the search query and filters.

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After 30 Days

After the included 30-day retention period, records are no longer retained for indexed Conversation History search unless extended retention is enabled.

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Retention Scope

This retention behavior applies to Conversation History indexing and search. It does not describe retention for the source product that generated the record, such as call recordings, messaging records, or other product-specific storage.