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Conversation History coverage is organized by communication channel. Voice records are currently available from SIP connections.

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Voice

Voice coverage currently includes call history from SIP connections. Enable conversation_persistence on a covered SIP connection resource to store and index voice conversation history.

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Supported Connection Types

  • ip_connections
  • credential_connections
  • fqdn_connections

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Enable

PATCH /v2/credential_connections/{id}

{
  "conversation_persistence": true
}

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Disable

PATCH /v2/credential_connections/{id}

{
  "conversation_persistence": false
}

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Verify

GET /v2/credential_connections/{id}
The response includes conversation_persistence on the connection resource.

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Messaging

Coming soon.

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Email

Coming soon.