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Telnyx accounts advance through four trust-and-capability tiers: Pretrial, Trial, Paid, and Verified, with Enterprise available by qualification. Each tier raises throughput, unlocks products, and changes which restrictions apply to your API traffic. To move up, you complete the criteria in the row for the tier you want.

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Prerequisites

The criteria table below lists every prerequisite for each tier. Before requesting an upgrade, confirm the relevant prerequisites from your account side are in good standing:
  • A signed-up account with a verified email address. See Account Signup for the trust and safety checks applied to every signup.
  • An active 2FA method on the account. Required before paid and verified tiers.
  • For the paid and verified tiers: a payment method on file (credit/debit card or PayPal), a verified mobile number, and a Provided Service Address (the physical address where Telnyx terminates your service; required by paid and verified tiers).
  • For the verified tier: passing KYC and passing the AI agent evaluation.
See Account Signup for the trust and safety checks that determine whether your signup qualifies.

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Walkthrough: upgrade to Paid

The most common upgrade is Trial → Paid. The portal flow at portal.telnyx.com collects each missing requirement; the steps below describe what happens at each portal step.
1

Complete fraud review

Fraud review (LinkedIn/GitHub verification or AI agent evaluation) must be passed before upgrading. The Trial, Paid, and Verified tiers all require it per the table below.
2

Verify your mobile number and Provided Service Address

The portal prompts for a mobile number that you can receive an SMS or voice challenge on, and for the physical address where Telnyx will terminate your service. After verifying both in the portal, they are bound to your account.
3

Add a payment method

The portal prompts for a credit/debit card or PayPal account. Paid-tier supported payment methods are listed in the Paid Account Privileges & Limitations page.
4

Confirm tier change in the portal

After upgrading, the Account → Levels page in the portal shows the new tier and the unlocked capabilities. Per-tier restriction lists live on the corresponding tier page (see Related pages below).

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Tier criteria

For enterprise upgrades, qualification by the Telnyx sales team is required. Contact Telnyx to begin the process.

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What each tier unlocks

Each tier is summarized below; full capability and restriction lists live in the per-tier pages.
  • Pretrial — earliest account state, used to evaluate the platform without committing a payment method. The pretrial tier provides USD $25 in AI credits. Heavy throughput and product restrictions apply.
  • Trial — unlocks a usable sandbox with USD $5 in testing credit and basic product access. Used for integration work and PoCs.
  • Paid — production-grade throughput for messaging and voice, full number ordering (subject to geographic limits), and access to most products. Some products remain gated to verified and enterprise tiers; see Paid Account Privileges & Limitations for the full list.
  • Verified — required for high-volume production traffic. Adds KYC, AI agent evaluation, and additional payment methods (BTC). Some capabilities remain enterprise-only; see Verified Account Privileges & Limitations.

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Frequently asked questions

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Which products require the Verified tier rather than Paid?

The Verified and Paid tier pages list “No access” items that move from one tier to the other. Cross-reference the two pages to identify which products require Verified:

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Why does my outbound voice call play a fraud warning?

The Paid tier prepends an automated-call announcement to machine-generated voice traffic. The list of affected endpoints and TeXML verbs is documented in the Paid Account Privileges & Limitations page. The announcement is no longer prepended once your account reaches the Verified tier (the Verified Account Privileges & Limitations page does not list this restriction).

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Can I order numbers from any country?

Paid tier number ordering is limited to local numbers whose country code matches the account’s country of origin. The per-tier pages document the number-ordering rules that apply at each tier.

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What features require Enterprise qualification?

The Verified Account Privileges & Limitations page lists the features that remain enterprise-only after verification. The Paid and Trial tier pages list features that unlock at a higher tier.

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Where do I ask a question this page doesn’t answer?

For questions about specific dollar amounts, billing holds, contract terms, BAAs, refund timelines, and similar business-specific answers, contact Telnyx support from the portal Billing page or via telnyx.com/contact-us.