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The <ConversationRelay> verb routes a call to a ConversationRelay service that provides voice interactions over a WebSocket connection. It provides speech-to-text transcription and allows requesting text-to-speech synthesis for the call over WebSocket.

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Attributes

ATTRIBUTEDESCRIPTIONOPTIONSDEFAULT
url The WebSocket URL of the conversation relay server. -
welcomeGreeting A greeting message to be spoken when the conversation relay session starts. -
voice The TTS voice to use (e.g., Telnyx.Natural.abbie, Telnyx.NaturalHD.astra). -
language The language for TTS and transcription (e.g., en, fr, es). -
transcriptionProvider The speech-to-text provider (e.g., deepgram). -
interruptible Whether TTS playback can be interrupted by the caller. true is an alias for any, false is an alias for none. none, any, speech, dtmf, true, falseany
welcomeGreetingInterruptible Whether the welcome greeting can be interrupted by the caller. true is an alias for any, false is an alias for none. none, any, speech, dtmf, true, falseany
dtmfDetection Whether to enable DTMF detection during the conversation relay session. false

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Child verbs/nouns

NOUN/VERBDESCRIPTION
Language Configures a supported language with optional per-language voice and provider settings. Multiple <Language> elements can be specified to enable multilingual conversations.
Parameter Custom key-value parameter passed to the WebSocket server as assistant dynamic variables.

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Language Attributes

ATTRIBUTEDESCRIPTIONOPTIONSDEFAULT
code The language code (e.g., en, fr, es). -
ttsProvider The text-to-speech provider to use for this language (e.g., telnyx, google). -
voice The voice to use for this language. -
transcriptionProvider The speech-to-text provider to use for this language (e.g., google, telnyx, deepgram). -
speechModel The speech recognition model to use for this language (e.g., nova-2). -

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Parameter Attributes

ATTRIBUTEDESCRIPTIONOPTIONSDEFAULT
name The name of the custom parameter. -
value The value of the custom parameter. -

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Examples

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Basic usage with greeting and voice

<Response>
  <Connect>
    <ConversationRelay
      url="wss://myapp.example.com/ws"
      voice="Telnyx.Natural.abbie"
      language="en"
      transcriptionProvider="deepgram"
      welcomeGreeting="Hello! How can I help you today?"
    />
  </Connect>
</Response>

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Multilingual with DTMF language selection

<Response>
  <Connect>
    <ConversationRelay
      url="wss://myapp.example.com/ws"
      voice="Telnyx.Natural.abbie"
      language="en"
      transcriptionProvider="deepgram"
      welcomeGreeting="Hello! I am your multilingual assistant. Press 1 for English, 2 for French, 3 for Spanish."
      welcomeGreetingInterruptible="any"
      interruptible="any"
      dtmfDetection="true"
    >
      <Language code="fr" voice="Telnyx.NaturalHD.astra" transcriptionProvider="google" />
      <Language code="es" voice="Telnyx.NaturalHD.albion" transcriptionProvider="telnyx" />
    </ConversationRelay>
  </Connect>
</Response>

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Custom parameters

Custom parameters are passed to the WebSocket server as assistant dynamic variables. 
<Response>
  <Connect>
    <ConversationRelay
      url="wss://myapp.example.com/ws"
      voice="Telnyx.Natural.abbie"
      language="en"
      transcriptionProvider="deepgram"
      welcomeGreeting="Hi there!"
    >
      <Parameter name="customer_id" value="12345" />
      <Parameter name="agent_mode" value="support" />
    </ConversationRelay>
  </Connect>
</Response>

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Non-interruptible greeting

Use welcomeGreetingInterruptible="none" to ensure the greeting plays fully before accepting input. 
<Response>
  <Connect>
    <ConversationRelay
      url="wss://myapp.example.com/ws"
      voice="Telnyx.Natural.abbie"
      language="en"
      transcriptionProvider="deepgram"
      welcomeGreeting="Please listen to this important message."
      welcomeGreetingInterruptible="none"
      interruptible="speech"
    />
  </Connect>
</Response>