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Port-in order notifications

We understand the importance of being able to track the progress and status of your port orders. That is why we offer port-in notifications for the following events:
  1. Port order status changes
  2. New comments
  3. Split port orders
  4. Messaging activation
  5. Deleted “draft” porting orders
Notifications can be emitted to either email or webhook addresses. The following sections will cover how to enable notification settings for port-in events and provide example responses to various webhook notification events.

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How to setup notifications via the Portal for all port orders (email and webhook)

If you are adding port-in notification settings in the portal, they will apply for all port orders that you create. Here is how to get started:
  1. Sign in to the Telnyx Portal
  2. Go to your Account Settings and click on the Advanced Features section. Then select Notifications.
  3. Click on the New Profile button to create a new Notification Profile
  4. Click on the New Channel button to specify which email or webhook URL to send notifications to. Add as many notification channels as you would like!
  5. Click on the New Setting button, select Port In Notifications and select the profile and channel that you would like Telnyx to send port-in notifications to.
If you have further questions, check out this support article or contact our customer support team.

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How to setup notifications on specific port orders (webhook only)

If your use case or integration requires each port order to have its own webhook URL for port-in notifications, you can specify a unique URL as the value for the webhook_url parameter in the port order form. This will allow you to receive notifications of updates to the specified order at the webhook URL you provided. An example PATCH request is shown below: 
curl --location --request PATCH 'https://api.telnyx.com/v2/porting_orders/{{id}}' \
--header 'Authorization: Bearer [REDACTED] \
--header 'Content-Type: application/json' \
--data-raw '{
    "webhook_url": "https://webhook.site/98e5e9e2-4921-4a64-b3c8-da0c6ce760f3"
}'

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Example webhook notification events:

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Transition to in-process status

{
  "data": {
    "event_type": "porting_order.status_changed",
    "id": "8179f546-d479-42be-822b-8c78e1e89a59",
    "occurred_at": "2023-01-11T16:08:31.804886Z",
    "payload": {
      "customer_reference": "1-alpha-2-bravo-3-charlie",
      "id": "f6e10519-4664-4119-bb03-bbe73cf26ed3",
      "status": {
        "details": [],
        "value": "in-process"
      },
      "support_key": "sr_ac8c24",
      "updated_at": "2023-01-11T16:08:31.804886Z",
      "webhook_url": "https://example.com/porting_webhooks"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Transition to submitted status

{
  "data": {
    "event_type": "porting_order.status_changed",
    "id": "12ae614e-ed37-4a19-9fe3-2b69bf33d429",
    "occurred_at": "2021-01-19T19:52:13.874635Z",
    "payload": {
      "customer_reference": "1-alpha-2-bravo-3-charlie",
      "id": "3594c6c3-51a7-4306-b715-ca3765f13464",
      "status": {
        "details": [],
        "value": "submitted"
      },
      "support_key": "sr_98f022",
      "updated_at": "2021-03-19T19:52:13+00:00",
      "webhook_url": "https://example.com/porting_webhooks"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Transition to exception status

A port-in order can have multiple underlying exception reasons. When resolved, the order will transition back to a submitted status (and you will receive the same webhook outlined in the previous section). 
{
  "data": {
    "event_type": "porting_order.status_changed",
    "id": "72322cb3-b6c6-46a4-a571-21a759c02da0",
    "occurred_at": "2021-01-19T19:51:37.844234Z",
    "payload": {
      "customer_reference": "1-alpha-2-bravo-3-charlie",
      "id": "3594c6c3-51a7-4306-b715-ca3765f13464",
      "status": {
        "details": [
          {
            "code": "ACCOUNT_NUMBER_MISMATCH",
            "description": "Account number does not match that on the CSR"
          },
          {
            "code": "PORTING_ORDER_SPLIT_REQUIRED",
            "description": "The OSP requires this Porting Order to be split map_exception_detail and submitted as separate orders"
          },
          {
            "code": "LOA_ILLEGIBLE",
            "description": "The LOA is illegible"
          }
        ],
        "value": "exception"
      },
      "support_key": "sr_98f022",
      "updated_at": "2021-03-19T19:51:37+00:00",
      "webhook_url": "https://example.com/porting_webhooks"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Transition to foc-date-confirmed status

{
  "data": {
    "event_type": "porting_order.status_changed",
    "id": "80227461-b684-4e89-a1a9-5055a2b4d8ef",
    "occurred_at": "2021-03-19T19:48:58.261079Z",
    "payload": {
      "customer_reference": "1-alpha-2-bravo-3-charlie",
      "id": "3594c6c3-51a7-4306-b715-ca3765f13464",
      "status": {
        "details": [],
        "value": "foc-date-confirmed"
      },
      "support_key": "sr_98f022",
      "updated_at": "2021-03-19T19:48:57+00:00",
      "webhook_url": "https://example.com/porting_webhooks"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Transition to ported status

{
  "data": {
    "event_type": "porting_order.status_changed",
    "id": "334e12a2-a016-489e-a2b6-7abb46637327",
    "occurred_at": "2021-03-19T19:48:58.261079Z",
    "payload": {
      "customer_reference": "1-alpha-2-bravo-3-charlie",
      "id": "3594c6c3-51a7-4306-b715-ca3765f13464",
      "status": {
        "details": [],
        "value": "ported"
      },
      "support_key": "sr_98f022",
      "updated_at": "2021-03-19T19:48:57+00:00",
      "webhook_url": "https://example.com/porting_webhooks"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Transition to cancel-pending status

{
  "data": {
    "event_type": "porting_order.status_changed",
    "id": "4f0c225d-3892-4e0e-9524-7625dfc20b19",
    "occurred_at": "2022-04-11T15:50:53.869432Z",
    "payload": {
      "customer_reference": "Test1234",
      "id": "f17074cb-72ee-48b4-bb45-64894e756f01",
      "status": {
        "details": [],
        "value": "cancel-pending"
      },
      "support_key": "sr_602ae7",
      "updated_at": "2022-04-11T15:50:52+00:00",
      "webhook_url": "https://example.com/porting_webhooks"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Transition to cancelled status

{
  "data": {
    "event_type": "porting_order.status_changed",
    "id": "6cac3a83-dc30-45a9-ab51-32e1882f4d04",
    "occurred_at": "2022-04-11T15:52:52.596025Z",
    "payload": {
      "customer_reference": "Test1234",
      "id": "f17074cb-72ee-48b4-bb45-64894e756f01",
      "status": {
        "details": [],
        "value": "cancelled"
      },
      "support_key": "sr_602ae7",
      "updated_at": "2022-04-11T15:52:47+00:00",
      "webhook_url": "https://example.com/porting_webhooks"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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New Comment

{
  "data": {
    "event_type": "porting_order.new_comment",
    "id": "6cafaed2-05f4-4791-9bcf-2392a0c912ef",
    "occurred_at": "2021-11-04T17:37:43.145988Z",
    "payload": {
      "comment": {
        "body": "Testing Webhooks 123",
        "id": "ca4b9cf6-d840-4ba9-ba38-95f4bc971164",
        "inserted_at": "2021-11-04T17:37:42Z",
        "user_id": null,
        "user_type": "admin"
      },
      "porting_order_id": "b3d55519-25c8-4af4-a50a-c92a9ddf7da4",
      "support_key": "sr_acdabe"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Split port-in order

You will receive one webhook for each number that is split from a port order and added to another port order. For example, if you originally submitted a port order with 5 numbers, and 3 numbers were split away from the original port order, then you would receive 3 split port order event notifications. 
{
  "data": {
    "event_type": "porting_order.split",
    "id": "a98be460-2d1e-42b7-8c0d-d516c352efd2",
    "occurred_at": "2021-11-15T19:37:37.131727Z",
    "payload": {
      "from": {
        "id": "a6efe074-0a3a-4522-8512-d0e004cf6c7d"
      },
      "to": {
        "id": "ef245340-da3d-4212-8769-1fa7672a675f"
      }
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://example.com/porting_webhooks"
  }
}

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Messaging activation

We recently introduced a new messaging activation feature to the V2 porting order API. Enabling this feature for your port order will make you eligible to receive the following webhook events. If there is an issue with the messaging activation when the phone numbers port in, then you will receive the following webhook: 
{
  "id": "626110d0-fab6-4a13-9183-3b331c41ccac",
  "event_type": "porting_order.messaging_changed",
  "occurred_at": "2022-01-01T00:00:00Z",
  "urls": ["https://testing.com/callback"],
  "organization_id": "dbdbc891-dc82-4c39-b9a1-e51e830c4352",
  "format": "v2",
  "payload": {
    "id": "ce2f4509-d166-4834-a0b9-e3ecb469a537",
    "customer_reference": "my_ref_001",
    "messaging": {
      "messaging_capable": true,
      "enable_messaging": true,
      "messaging_port_status": "exception"
    },
    "support_key": "sr_abc123"
  }
}
Once Telnyx validates that messaging successfully ported for all phone numbers on the port order, then you will receive the following webhook: 
{
  "id": "626110d0-fab6-4a13-9183-3b331c41ccac",
  "event_type": "porting_order.messaging_changed",
  "occurred_at": "2022-01-01T00:00:00Z",
  "urls": ["https://testing.com/callback"],
  "organization_id": "dbdbc891-dc82-4c39-b9a1-e51e830c4352",
  "format": "v2",
  "payload": {
    "id": "ce2f4509-d166-4834-a0b9-e3ecb469a537",
    "customer_reference": "my_ref_001",
    "messaging": {
      "messaging_capable": true,
      "enable_messaging": true,
      "messaging_port_status": "ported"
    },
    "support_key": "sr_abc123"
  }
}

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Porting order deletion

A draft porting order may be deleted in two ways:
  1. The user issues a DELETE /porting_orders/{id} API request
  2. The draft porting order is deleted automatically when it fails to be submitted within 30 days
In either case, Telnyx will emit a webhook notification to communicate that the draft porting order has been deleted. An example of this webhook notification is shown below: 
{
      "id": "4da7b0e3-1a3c-4111-8335-dc436f6a0a00",
      "event_type": "porting_order.deleted",
      "occurred_at": "2023-01-01T00:00:00Z",
      "urls": ["https://example.com/webhook"],
      "organization_id": "dbdbc891-dc82-4c39-b9a1-e51e830c4352",
      "format": "v2",
      "payload": {
            "id": "74cc03c8-ab01-4887-bc31-9563e482d1e3",
            "customer_reference": "my_ref_123",
            "deleted_at": "2023-01-01T00:00:00Z"
      }
}