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Configure a VICIdial Trunk configure-a-vicidial-trunk-

Intro to VICIdial

VICIdialTelnyx Developers is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over 14,000 registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over 25,000 times in the last year alone. This article guides you on how to configure this PBX for making and receiving calls over the internet through a next generation carrier like Telnyx!

If you haven't already, you'll need to set up a Telnyx Mission Control Portal accountTelnyx Developers and create a Credential Based SIP Connection. If you need some help, take a look at the demo from our solutions engineer, Stephen.

VICIdial Prerequisitesvicidial-prerequisites

  1. 1Download VICIdial - VICIdial's is available to download from hereTelnyx Developers.
  2. 2Install VICIdial - You can view the installation notes and guide hereTelnyx Developers.
  3. 3Configure Your Telnyx Mission Control Portal

Once you've configured your Telnyx connections, you can now proceed to setup VICIdial following the guide below.

VICIdial Trunks Setup Guidevicidial-trunks-setup-guide


  1. 1Log into the VICIdial web portal.
  2. 2Navigate to: Admin > Carriers > Add new carrier.
  3. 3Enter the following information:
Carrier ID: Telnyx
Carrier Name: telnyx
Template ID: NONE
Reg string: register =>
Account Entry: [telnyx]
Protocol: SIP
Global String: Telnyx=SIP/telnyx

Dial Plan:
exten => _9NXXXXXXXXXX,1,AGI(agi://
exten => _9NXXXXXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor)
exten => _9NXXXXXXXXXX,3,Hangup

Note: In this case, 9 is the prefix that will be dialed to send calls to Telnyx's trunk.

That's it, you've now completed the configuration of VICIdial and can now make and receive calls by using Telnyx as your SIP provider!

Further Support

We know that these things can get complicated quickly. If you need some more assitance you can:

  1. 1Take some time to look over our getting started guide to ensure that your Telnyx Mission Control Portal account is setup correctly.
  2. 2Checkout VICIdial's help sectionTelnyx Developers for extra support.
  3. 3Reach outTelnyx Developers to our support team, they're online 24/7/365. You can find them at the lower right hand corner of your screen.

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