20016 – Account not level 1 verified

The account has not been level 1 verified, and cannot perform the requested action. Level 1 verification requires verification of a mobile phone number, and is required to perform certain actions including:

• Purchasing a number
• Assigning a connection or messaging profile to a number
• Creating a multi-user organization

Level 1 account verification is required to perform this action. Check the 'verifications' tab under 'account' on the portal for more information.

• Log in to the portal and follow the instructions in the 'verifications' tab under 'account' for level 1 verification.