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How to configure a VICIdial Credentials Trunkhow-to-configure-a-vicidial-credentials-trunk

How to configure a VICIdial Credentials Trunk with Telnyx


VICIdialTelnyx Developers is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over 14,000 registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over 25,000 times in the last year alone. This article guides you on how to configure this PBX for making and receiving calls over the internet through a next generation carrier like Telnyx!

You'll need to have created a credentials based connection on your Telnyx Mission Control Portal account, assigned this connection to a DID and outbound profile in order to make and receive calls.



VICIdial's is available to download from hereTelnyx Developers.


You can view the installation notes and guide hereTelnyx Developers.

Video Walkthrough

Coming soon! This walkthrough will demonstrate setting up a Credentials based connection with VICIdial. We'll also show you how to assign this connection to a newly purchased DID which will allow you to receive inbound calls. Then we'll walk you through how to assign the connection to an outbound profile such that you can make outbound calls!

Configuring Your Telnyx Mission Control Portalconfiguring-your-telnyx-mission-control-portal

For step by step instructions on each of the requirements on the Telnyx Mission Control Portal, please follow this guide.

Once you've configured your Telnyx account, you can now proceed to setup VICIdial following the guide below.

VICIdial Setup Guidevicidial-setup-guide


  1. 1Log into the VICIdial web portal.
  2. 2Navigate to: Admin > Carriers > Add new carrier.
  3. 3Enter the following information:
Carrier ID: Telnyx
Carrier Name: telnyx
Template ID: NONE
Reg string: register =>
Account Entry: [telnyx]
Protocol: SIP
Global String: Telnyx=SIP/telnyx

Dial Plan:
exten => _9NXXXXXXXXXX,1,AGI(agi://
exten => _9NXXXXXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor)
exten => _9NXXXXXXXXXX,3,Hangup

Note: In this case, 9 is the prefix that will be dialed to send calls to Telnyx's trunk.

That's it, you've now completed the configuration of VICIdial and can now make and receive calls by using Telnyx as your SIP provider!

Additional Resourcesadditional-resources

Review our getting started guide to make sure your Telnyx Mission Control Portal account is setup correctly.

Checkout VICIdial's help sectionTelnyx Developers for extra support.

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